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    ABOUT 7EVEN CANONS

    Call Management

    Improve customer service and get the insights into your teams’ call performance with our call recording and statistics software.


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    ABOUT 7EVEN CANONS

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    ABOUT 7EVEN CANONS

Call Recording

Call recording software can benefit most types of businesses. The applications of this technology are growing, from workforce training to performance management. If you need it, you can opt for a solution that records 100% of calls, which is essential in industries that must keep a recording for legal or compliance reasons.

The functionality of call recording software today goes beyond just recording calls. You can now automatically analyze what is happening in these conversations; from evaluating the effectiveness of call handling scripts to identifying customer service trends or detecting product listings in calls.

Features of Call Recording Software with Lily:

Real-time monitoring and logging for all endpoints – automatic or on-demand logging options

Remote Call Recording: Record calls from remote branches, home offices or mobile workers

Search and Play Recordings: Search and play recordings via an easy to use web interface

Call Statistics: Wide variety of graphs to interpret data, including average call times and time-based segmentation

Conference Recording: Record conference calls with up to 32 participants for later listening.

Benefits of Call Recording Software with Lily:

Staff performance monitoring

Currency campaign and promotion

Training support

Improve customer service

Compliance with all regulations and the code of conduct

Record transactions

Integrated recording of IP calls

Server status and memory monitoring

Call Statistics

Phone calls remain the preferred way to contact businesses, creating stronger relationships and clearer communication with customers. According to BT Business, missing a single customer call can cost a business around £1,200 per call. Our call analytics software allows you to track incoming and missed calls, giving you a better understanding of your business.

Call Statistics

Benefits of Call Analytic Software:

Identify Missed Calls

Identify Missed Calls

With our new feature, you can now create custom reports to help you identify where your business needs improvement.

Display Live Metrics

Display Live Metrics

Display wall boards throughout your offices allow teams to track their performance, measure KPIs, and see what they’re up against.

Understand Your Busiest Business Periods

Understand Your Busiest Business Periods

To increase productivity and improve customer service, you must have a clear idea of when your workforce is most productive. By knowing this, you can work around their peak performance.

Improve Customer Experience

Improve Customer Experience

Call tracking helps us understand our client’s journey. With this information, we can make small changes to improve their experience.

We offer a free, no obligation quote, tailor made by our friendly team of advisors. Contact us today on 0203-759-2630.